State Health Insurance Assistance Program (SHIP)

The Tennessee State Health Insurance Assistance Program (TN SHIP) offers free and unbiased Medicare counseling to beneficiaries and their families. The program is funded by a federal grant from the Administration for Community Living and is administered on the state level by the Tennessee Commission on Aging and Disability. There are nine (9) SHIPs in Tennessee, including the Aging Commission of the Mid-South which serves Shelby, Fayette, Lauderdale, and Tipton counties.SHIP

SHIP offers information and assistance with:

  • Medicare enrollment
  • Prescription drug plans
  • Medicare Advantage plans
  • Supplemental insurance
  • Applications for Medicare Savings Plans and Extra Help (low-income assistance programs which help pay for Medicare premiums and copays for qualifying individuals)

SHIP staff and trained volunteers provide one-on-one counseling as well as community outreach through presentations, health fairs, and distribution of educational materials. For more SHIP information or assistance, call 901-222-4111 (local) or 877-801-0044 (toll free).

Upcoming Events

  • Volunteer Appreciation Luncheon- July 27th
  • New SHIP Volunteer Orientation- July 25th

Cornerstone Institutional Baptist Church
7288 E. Shelby Dr.
Memphis, TN 38125

  • Volunteer Training- August 2nd & 3rd 9a - 4p

Aging Commission of the MidSouth

Would you like to learn more about Medicare?

Check out our upcoming Medicare 101 presentations:

Thursday, July 26              10:30 a.m.          
Orange Mound Senior Center
2590 Park Ave.
Memphis, TN 38114

Monday, Aug. 20              10 a.m.
Tipton Co. Commission on Aging
401 S. College St.
Covington, TN  38019

Wednesday, Aug. 22      11:30 a.m.          
Lauderdale Co. Commission on Aging
605 Airport Rd.
Halls, TN  38040

Thursday, Sept. 13           10:45 a.m.          
Frayser-Raleigh Senior Center
3985 Egypt Central Rd.
Memphis, TN  38128

For Medicare counseling or outreach opportunities contact:

Adrienne Franklin
SHIP Coordinator
Office: 901-222-4105
E-mail: Adrienne Franklin

Assistance to Medicare beneficiaries likely eligible for the low-income subsidy program (LIS) or the Medicare Savings Program (MSP) in applying for benefits: Prescription Drug assistance and enrollment; and Medicare Preventive Services awareness.For LIS/MSP Counseling contact:

Laura Pounder
Benefits Specialist Coordinator
Office: 901-222-4107
E-mail: Laura Pounder

SHIP/SMP Volunteer Opportunities

SHIP and SMP provides training that certifies our counselors with the education and confidence they need in order to help local beneficiaries with their questions. There are many different levels of volunteering, from handing out flyers to one-one-one counseling. To become a SHIP/SMP Volunteer at the Aging Commission, contact:

Sandra Smith
SHIP/SMP Volunteer Coordinator
Office: 901-222-4106
E-mail: Sandra Smith

Senior Medicare Patrol (SMP)

Senior Medicare Patrol (SMP) is a federally funded program that empowers seniors to prevent healthcare fraud. SMP recruits retirees to serve as resources in their communities.


  • Protect yourself from Medicare errors, fraud and abuse.
  • Learn to detect potential errors, fraud and abuse.
  • If you suspect that you have been a target of errors, fraud, or abuse, report it.

Contact the Tennessee SMP if you need assistance with billing issues, Medicare appeals, and reporting Medicare fraud. 

Loni Hitchcock
Statewide SMP Coordinator
Office: 866-836-7677

For more information, visit the Tennessee SMP website (click here)